Welcome

In an era too often marked by acts of incivility, Robert’s Fund aims to elevate the way we treat one another in the legal profession and to inspire acts of courtesy, kindness, and compassion among members of the profession. Increased civility demonstrably improves outcomes for legal professionals and the people that they serve. And because legal professionals profoundly influence society, even outside their formal work, their behavior often sets the tenor of corporate, political, and social interactions. View information about who we are and what we do

Reading Material: Day 1

Defining civility

1. Defining civility

1.1.A:  Steven González, True Civility Requires More Than Being Polite, 66 Wash. Bar News 9, (Sept. 2012), available at

http://www.wsba.org/News-and-Events/Publications Newsletters Brochures/~/media/Files/News_Events/Publications/Bar%20News/2012%20Full%20Issues/201209SeptemberBarNews.ashx. (last visited April 2, 2017).

1.1.B:  Julie Braman Kane, Civility: It’s Not a Sign of Weakness (Subtitle 1: Make Your Mama Proud; Subtitle II: Would You Do it in Front of Your Grandmother?), 1 Ann.2007 AAJ-CLE 809 (July 2007). http://www.robertsfund.org/articles/civility-its-not-a-sign-of-weakness.html (last visited April 2, 2017).

1.1.CThomas E. Humphrey, Chief Justice, Me. Super. Ct., ‘Civil’ Practice In Maine, Address at the Me. State Bar Ass’n Annual Program: Bridging the Gap (Nov. 30, 2004), in 20 Me. B.J. 6, Winter 2005.

http://www.robertsfund.org/articles/civil-practice-in-maine.html  (last visited April 2, 2017).

Reading Material: Day 2

Introducing civility; why civility matters; foundations of civility

         2.1 Introducing civility in the profession

            2.2 Why civility matters

                        2.2A Economic

                        2.2.B Personal

                        2.2.C Profession (Ethics codes)

                        2.2.D Administration of justice

                        2.2.E Benefits

            2.3 Foundations of civility

                        2.4.A Consciousness

                        2.4.B Creativity

                        2.4.C Community

2.1.  Introducing civility in the profession

2.1.A:  A.B.A House of Delegates, Resolution 108 (Aug. 2011), available at http://www.americanbar.org/content/dam/aba/directories/policy/2011_am_108.authcheckdam.pdf. (last visited April 2, 2017).   

2.1.B.  Barrie Althoff, Ethics & The Law: The Ethics of Incivility, Wash. Bar News (July 1999), available at http://www.robertsfund.org/storage/docs/Barrie-Althoff-the-Ethics-of-Incivility.pdf. (last visited April 2, 2017).

2.1.C:  Warren E. Burger, The Necessity For Civility, 52 F.R.D. 211 (1971), available at http://www.jstor.org/discover/10.2307/29758176?uid=3738296&uid=2129&uid=2&uid=70&uid=4&sid=21104644771537 . (last visited April 2, 2017). 

2.1.D:  Senior Judge Gerald W. Hardcastle, Civility in the Courtroom: A Judge’s Perspective, Nev. Lawyer Mag. (Dec. 2009). Link to summary:  http://www.robertsfund.org/articles/civility-in-the-courtroom-a-judges-perspective.html  (last visited April 2, 2017). 

2.1.E:  Chenise S. Kanemoto, Bushido in the Courtroom:  A case for virtue-oriented lawyering, 57 S.C.L. Rev. 357 (2005), http://coloradomentoring.org/wp-content/uploads/2013/09/Kanemoto-CS-Bushido-in-the-Courtroom-A-Case-for-Virtue-Oriented-Lawyering-57-S.C.-L.-Rev.-357-2005.pdf. (last visited April 2, 2017).

2.1.F:   Sandra Day O’Connor, Professionalism, 78 OR. L.Rev. 385 (Summer 1999) http://openscholarship.wustl.edu/cgi/viewcontent.cgi?article=1500&context=law_lawreview  (last visited April 2, 2017).

2.2.   Why civility matters

 2.2.A: Economic

2.2.A.1:Paula Lustbader, Lecture Notes on Civility in the Legal Profession, Robert’s Fund   (2012), h http://www.robertsfund.org/articles/lecture-notes-on-civility-in-the-legal-profession.html  (last visited April 2, 2017).

2.2.A.2: Christine Pearson & Christine Porath, Success! How Five Organizations Have Set the Course, THE COST OF BAD BEHAVIOR: HOW INCIVILITY IS DAMAGING YOUR BUSINESS AND WHAT TO DO ABOUT IT 134-137 (2009).

2.2.A.3: Christine Porath & Christine Pearson, The Price of Incivility:  Lack of respect hurts morale – and the bottom line, January-February 2013 Harvard Bus. Rev. 115 (2013), https://hbr.org/2013/01/the-price-of-incivility. (last visited April 2, 2017).

2.2.A.4: Christine L. Porath and Amir Erez, Does Rudeness Matter? The effects of rude behavior on task performance and helpfulness, 50 Academy of Management Journal 1181 (2007).

2.2.A.5: Christine L. Porath and Amir Erez, Overlooked but not untouched: How incivility reduces onlookers’ performance on routine and creative tasks, 109 Organizational Behavior and Human Decision Processes, 29 (2009)

2.2.B: Personal

2.2.B.1: Cynthia L. Alexander & G. Andrew H. Benjamin, Civility Is Good for Your Health, Washington State Bar News (Apr. 2011). http://static1.1.sqspcdn.com/static/f/840423/18797211/1339891908587/WSBA-Articles-2011w+04.pdf?token=x6BgnhcYeRVnxmj%2F4obbFDyT5Lo%3D   (last visited April 2, 2017).

2.2.B.2: Connie J. A. Beck, Bruce D. Sales, and  G. Andrew H. Benjamin, Lawyer Distress: Alcohol-related problems and other psychological concerns among a sample of practicing lawyers, 10 Journal of Law and Health, 1, 60 (1996). http://engagedscholarship.csuohio.edu/cgi/viewcontent.cgi?article=1248&context=jlh  (last visited April 2, 2017).

2.2.B.3: G. Andrew H. Benjamin, Elaine J. Darling & Bruce D. Sales, The prevalence of depression, alcohol abuse, and cocaine abuse among United States lawyers, 13(3) International Journal of Law and Psychiatry, 233 (1990).  http://www.sciencedirect.com/science/article/pii/016025279090019Y?via%3Dihub  (last visited April 2, 2017).

2.2.B.4:  Dan Crystal, The Unbar: Attorneys Come Together to Take On Alcoholism, (Sept. 2012) http://www.wsba.org/News-and-Events/Publications-Newsletters-Brochures/~/media/Files/News_Events/Publications/Bar%20News/2012%20Full%20Issues/201209SeptemberBarNews.ashx#page=32of68  (last visited April 2, 2017).

2.2.B.5:  Anthony Eaton and Garrison Mandel, Occupations and the prevalence of major depressive disorder, 32(11) Journal of Occupational Medicine 1079 (1990), http://www.researchgate.net/publication/20896834_Occupations_and_the_prevalence_of_major_depressive_disorder (last visited April 2, 2017).

2.2.B.6: Patrick R. Krill, Ryan Johnson, and Linda Albert, The Prevalence of Substance Abuse and Other Mental Health Concerns Among American Attorneys, 10(1) Addict. Med. 46 (2016). http://journals.lww.com/journaladdictionmedicine/Fulltext/2016/02000/The_Prevalence_of_Substance_Use_and_Other_Mental.8.aspx  (last visited April 2, 2017). 

2.2.C: Profession- ethics of civility

         2.2.C.1: Articles

         2.2.C.2: Codes

         2.2.C.3: Cases

         2.2.C.4: Measuring civility

2.2.C.1 Articles

2.2.C.1.aDonald E. Campbell, Raise Your Right Hand And Swear To Be Civil: Defining Civility As An Obligation Of Professional Responsibility, 47 Gonz. L. Rev. 99 (Dec. 2011), available at https://www.law.gonzaga.edu/law-review/files/2011/12/Campbell.final_.pdf.  (last visited April 2, 2017).

2.2.C.1.b:  G. M. Filisko, Be Nice: More States Are Treating Incivility as a Possible Ethics Violation, 98 A.B.A J. 26, (April 2012). http://www.abajournal.com/magazine/article/be_nice_more_states_are_treating_incivility_as_a_possible_ethics_violation/  (last visited April 2, 2017).

2.2.C.1.c: Cheryl B. Preston and Hilary Lawrence, Incentivizing lawyers to Play Nice:  A national survey of civility standards and options for enforcement, 48 U. Mich. J. L. Ref.  701 (Spring 2015). http://repository.law.umich.edu/mjlr/vol48/iss3/3/  (last visited April 2, 2017). 

2.2.C.1.d:  Catherine M. Stone, Kimberly S. Keller, and Shane J. Stolarczyk, Civility in the Legal Profession:  A survey of the Texas Judiciary, 36 St. Mary’s L. J. 115 (2004).

2.2.C.2.:  Codes

2.2.C.2.a:   Washington State Bar Association Creed of Professionalism-adopted by the WSBA Board of Governors July 2001, http://www.wsba.org/~/media/Files/Legal%20Community/Committees_Boards_Panels/Professionalism%20Committee/Creed%20of%20Professionalism.ashx  (last visited April 2, 2017). 

2.2.C.2. b,:David C. Hoffman, Fifty Resolutions in Regard to Professional Deportment -written in 1836, http://www.lonang.com/curriculum/9/s91.htm  (last visited April 2, 2017).

2.2.C.2.c: American Bar Association, Center for Professional Responsibility,  

Professionalism Codes,    http://www.americanbar.org/groups/professional_responsibility/resources/professionalism/professionalism_codes.html (last visited April 2, 2017).

2.2.C.3.: Cases

2.2.C.1:  Davis v. L.A. West Travelodge, 2010 WL 623657 (Feb. 3, 2010).

2.2.C.2:  In re: Eiler, 169 Wash.2d 340, 236 P.3d 873 (2010).

2.2.C.3:  State v. Lindsay, 171 Wash. App. 808, 288 P.3d 641 (2012) aff’d, 180 Wash.2d 423, 326 P.3d 125 (2014). 

2.2.C.4: Measuring Civility

2.2.C.4.a: L.M. Cortina, V.J. Magley, and J.H. Williams, Incivility in the Workplace:  Incidence and impact, 6 J. of Occupational Health Psy. 64 (2001). https://lsa.umich.edu/psych/lilia-cortina-lab/Cortina%20et%20al%202001%20JOHP.pdf  (last visited April 2, 2017).

2.2.C.4.b: R.J. Martin and D.W. Hine, Development and validation of the Uncivil Workplace Behavior Questionnaire, 10 J. of Occupational Health Psy. 477 (2005). https://www.ncbi.nlm.nih.gov/pubmed/16248694  (last visited April 2, 2017).

2.2.C.4.c:Deanna Paulin and Barbara Griffin, Team Incivility Climate Scale:  Development and evaluation of the Team-Level incivility Climate Construct, Group Organization Management (Dec. 30, 2015). http://journals.sagepub.com/doi/pdf/10.1177/1059601115622100  (last visited April 2, 2017).

2.2.C.4.d: Benjamin M. Walsh, Vicki J. Magley, David W. Reeves, Kimberly A. Davies-Schrils, Matthew D. Marmet, and Jessica A. Gallus, Assessing Workgroup Norms for Civility: The Development of the Civility Norms Questionnaire-Brief, 27 J. Bus. Psychol. 407 (2012). https://www.jstor.org/stable/41682992?seq=1#page_scan_tab_contents  (last visited April 2, 2017).

2.2.D: Administration of justice

2.2.D.1: Kevin Burke & Steve Leben, Procedural Fairness: A Key Ingredient in Public Satisfaction (A White Paper of the American Judges Association), 44 CT. REV. 4, 12-13, 17-18 (2008), available at http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1245&context=ajacourtreview   (last visited April 2, 2017).

2.2.D.2: Somjen M. Frazer, Defendant Perceptions of Fairness at the Red Hook Community Justice Center (from The Impact of Community Court Model on Defendant Perceptions of Fairness, Center for Court Innovation, Sept. 2006), , http://www.courtinnovation.org/research/defendant-perceptions-fairness-red-hook-community-justice-center?url=research%2F4%2Fall&mode=4&type=all&page=12. (last visited April 2, 2017).

2.2.D.3:  Paula Lustbader, Listening from the Bench Fosters Civility and Promotes Justice, Seattle Journal for Social Justice: Vol. 13 : Iss. 3 , Article 13 (2015)
available at:
http://digitalcommons.law.seattleu.edu/sjsj/vol13/iss3/13  (last visited April 2, 2017).

2.2.D.4:  David B. Rottman, Trust and Confidence in the California Courts: A Survey of the Public and Attorneys, Part I: Findings and Recommendations (2005), available at http://www.courts.ca.gov/documents/4_37pubtrust1.pdf  (last visited April 2, 2017).

2.2.D.5: Virgil L. Sheets & Sandford L. Braver, Gender Difference in Satisfaction with Divorce Settlements, 45 Family Relations,  Family Relations, July 1996 at 336, available at http://www.questia.com/library/journal/1P3-10059304/gender-differences-in-satisfaction-with-divorce-settlements  (last visited April 2, 2017).  

2.2.F: Benefits

2.2.F.1: Mark G. Honeywell, Civility is Good Business, Robert’s Fund (June 2011). available at http://static1.1.sqspcdn.com/static/f/840423/18797218/1339891909253/WSBA-Articles-2011w+06.pdf?token=aC6qIt2cgr%2Fix2esefmeN%2FGsmVA%3D  (last visited April 2, 2017).

2.2.F.2:  Christine L. Porath, Alexandra Gerbasi and Sebastian L. Schorch, The Effects of Civility on Advice, Leadership, and Performance, Journal of Applied Psychology. (March 23, 2015).https://www.ncbi.nlm.nih.gov/pubmed/25798552  (last visited April 2, 2017).

2.3.  Foundations of civility

2.3.A:  Stella Rabaut, Lawyers: Leading with Integrity, Wash Bar News, (Oct. 2003), available     at http://www.robertsfund.org/storage/docs/Rabaut-Lawyers-Leading-with-Integrity.pdf. (last visited April 2, 2017). 

2.3.B:  Stella Rabaut, Civility: Power Beyond Politeness, 66 Wash. Bar News 2, available at http://www.robertsfund.org/2011-wsba-articles/2011/11/1/civility-power-beyond-politeness.html. (last visited April 2, 2017). 

2.4.  Consciousness

2.4.A:  Amanda Enayati, Seeking Serenity: When Lawyers Go Zen, CNN Health (May 11, 2011, 11:15 AM ET), http://thechart.blogs.cnn.com/2011/05/11/seeking-serenity-when-lawyers-go-zen/. (last visited April 2, 2017).

2.4.B:  Leslie A. Gordon, Law Prof Teaches Meditation Techniques for Lawyers, A.B.A. J. (Feb. 1, 2014, 5:00 AM CDT), http://www.abajournal.com/magazine/article/law_prof_teaches_meditation_techniques_for_lawyers/. (last visited April 2, 2017).

2.4.C:  Janet Ellen Raasch, Putting Relaxation Back Into Firm Retreats: Loosening Up the Lawyer Mind, 32 Law Prac.1 (Jan.-Feb. 2006), available at http://www.americanbar.org/publications/law_practice_home/law_practice_archive/lpm_magazine_articles_v32_is1_v32is1an3.html  (last visited April 2, 2017).

2.4.D:  Robert Zeglovitch, The Mindful Lawyer, GPSolo Magazine (Oct.-Nov. 2006), available at http://www.americanbar.org/newsletter/publications/gp_solo_magazine_home/gp_solo_magazine_index/mindfullawyer.html  (last visited April 2, 2017).

Additional resources

  1. Daniel Goleman, Emotional Intelligence (Bantam Books 1st ed. 1995).
  2. Rick Hanson, Buddha’s Brain: The practical neuroscience of happiness, love & wisdom (New Harbinger Publications 1st ed. 2009).
  3. Larry Richard, The Psychologically Savvy Leader, What Makes Lawyers Tick Blog, (November 14, 2013), http://www.lawyerbrainblog.com/.
  4. Leonard L. Riskin, The Place of Mindfulness in Healing and the Law, in Shifting The Field of Law & Justice, 99-120, Center for Law and Renewal (Linda Hager, Bonnie Allen & Renee Floyd Meyers, eds) (2007).

2.5.  Creativity

2.5.A:  Steven Keeva, Lose the Box, A.B.A. J., (Sept. 12, 2004, 11:46 AM CST),  

http://www.abajournal.com/magazine/article/lose_the_box/.  (last visited April 2, 2017).

2.5.B:  Daniel H. Pink, Revenge of the Right Brain: Logical and precise, left-brain thinking gave us the Information Age. Now Comes the Conceptual Age - ruled by artistry, empathy, and emotion, Wired, Issue 13.02 (Feb. 2005), http://www.wired.com/wired/archive/13.02/brain.html. (last visited April 2, 2017). 

2.5.C:  Janet Ellen Raasch, Inspired by the Wonder of Poetry, A.B.A.,

http://www.americanbar.org/publications/law_practice_home/law_practice_archive/lpm_magazine_articles_v32_is1_v32is1an3.html  (last visited April 2, 2017).

2.6.  Community

2.6.A:  A.B.A., Staying connected to friends and family, not necessarily your PDA, helps keep stress at bay (Sept. 2011), http://www.americanbar.org/newsletter/publications/youraba/201109article02.html. (last visited April 2, 2017). 

2.6.B:  Celeste F. Bremer, Fostering Civility Within the Legal Profession: Expanding the Inns of Court Model of Communal Dining, http://doa.alaska.gov/opa/pdfs/20121010_conference_criminal/fostering-civility-inns-of-court.pdf  (last visited April 2, 2017).

2.6.C:  David Brooks, Nice Guys Finish First, N.Y. Times (May 16, 2011), http://www.nytimes.com/2011/05/17/opinion/17brooks.html. (last visited April 2, 2017).

2.6.D:  Isaiah M. Zimmerman, Isolation in the Judicial Career, 36 CT. REV. 4 (2000), available at http://aja.ncsc.dni.us/courtrv/cr36-4/36-4Zimmerman.pdf. (last visited April 2, 2017).

Additional resources

  1. 1. Russell G. Pearce, The Lawyer and Public Service, 9 AM. U. J. GENDER SOC. POL’Y & L. 1, available at http://digitalcommons.wcl.american.edu/jgspl/vol9/iss1/17/. (last visited April 2, 2017).


Reading Material: Day 3

Precursors and costs of incivility; benefits of civility

3.1 Precursors to incivility

         3.1.A.  Lawyer perception that incivility is good or required advocacy

         3.1.B.  General psychological distress

         3.1.C.  Vicarious trauma

3.2 Benefits of civility

         3.2.A. Civility benefits the practice

         3.2.B. Civility benefits the administration of justice

3.1.  Precursors to incivility   

3.1.A:  Lawyer perception that incivility is good or required advocacy

3.1.A.1:  Levi Pulkkinen, Supreme Court Throws Out Seattle Murder Conviction, Finds Prosecutor Played On Race, SEATTLE P.I., Jun. 9, 2011, http://www.seattlepi.com/local/article/Supreme-Court-throws-out-Seattle-murder-1417103.php  (last visited April 2, 2017).

3.1.A.2:  Steven G. Toole, Taking the High Road, Acting Appropriately: PROfessionalism, 65 Wash. Bar News 8, (Aug. 2011), available at           http://www.sgtoolelaw.com/pdfs/2011-08-AUGBarNewsPresdientsCorner.pdf     (last visited April 2, 2017).

3.1.A.3:  Lawrence J. Vilardo &Vincent Doyle III, Where Did the Zeal Go?, 38 Litig. 1 (Fall 2011), available at         http://www.americanbar.org/content/dam/aba/publications/litigation_journal/fall2011/where_did_zeal_go.authcheckdam.pdf. (last visited April 2, 2017).

3.1.A.4: Ron Ward, Pit Bulls, Pikes, and Pitchforks: Rendering the Service of Practicing

Professionalism, WSBA, (Feb. 2005),

http://www.americanbar.org/content/dam/aba/administrative/barservices/resourcepages/presidentpages/washfeb2005.authcheckdam.pdf  (last visited April 2, 2017).

3.1.A.5: Abstracts of relevant ABA Model Rules of Profession Conduct

   Rule 1.1: Competence

MODEL Rules Of Prof'l Conduct (ABA) R. 1.1, http://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_1_1_competence.html.

      Rule 1.2: Scope of Representation & Allocation of Authority Between Client & Lawyer

MODEL Rules Of Prof'l Conduct (ABA) R. 1.2, http://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_1_2_scope_of_representation_allocation_of_authority_between_client_lawyer.html.

               Rule 1.3 Diligence

MODEL Rules of Prof'l Conduct (ABA) R. 1.3, http://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_1_3_diligence.html.

               Rule 1.4 Communications

         MODEL Rules of Prof'l Conduct (ABA) R. 1.4,

http://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_1_4_communications.html

               Rule 1.6 Confidentiality of Information

MODEL Rules of Prof'l Conduct (ABA) R. 1.6, http://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_1_6_confidentiality_of_information.html.

               Rule 3.3 Candor Toward the Tribunal

         MODEL Rules of Prof'l Conduct (ABA) R. 3.3, http://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_3_3_candor_toward_the_tribunal.html.

               Rule 4.4: Respect for Rights of Third Persons

MODEL Rules of Prof'l Conduct (ABA) R. 4.4, http://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_4_4_respect_for_rights_of_third_persons.html

               Rule 8.4 Misconduct

MODEL Rules of Prof'l Conduct (ABA) R. 8.4, http://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_8_4_misconduct.html.

3.1.A.6: Abstracts of relevant WSBA Model Rules of Profession Conduct

               Preamble and Scope

Wash. Rules of Prof'l Conduct Preamble and scope (2006), http://www.courts.wa.gov/court_rules/?fa=court_rules.display&group=ga&set=RPC&ruleid=garpcpreamble.

               Rule 1.1 Competence

Wash. Rules of Prof'l Conduct R. 1.1 (2006), http://www.courts.wa.gov/court_rules/?fa=court_rules.display&group=ga&set=rpc&ruleid=garpc1.01

Rule 1.2 Scope of Representation & Allocation of Authority Between Client & Lawyer

wash.  Rules of Prof'l Conduct R. 1.2 (2006), http://www.courts.wa.gov/court_rules/?fa=court_rules.display&group=ga&set=rpc&ruleid=garpc1.02.

Rule 1.3 Diligence: A lawyer shall act with reasonable diligence and promptness in representing a client.

wash.  Rules of Prof'l Conduct R. 1.3 (2006), http://www.courts.wa.gov/court_rules/?fa=court_rules.display&group=ga&set=RPC&ruleid=garpc1.03.

               Rule 1.4: Communications

wash.  Rules of Prof'l Conduct R. 1.4 (2006), http://www.courts.wa.gov/court_rules/?fa=court_rules.display&group=ga&set=RPC&ruleid=garpc1.04.

               Rule 3.4: Fairness To Opposing Party And Counsel

   wash.  Rules of Prof'l Conduct R. 3.4 (2006),

http://www.courts.wa.gov/court_rules/?fa=court_rules.display&group=ga&set=RPC&ruleid=garpc3.4.

               Rule 4.4: Respect for Rights of Third Persons

wash.  Rules of Prof'l Conduct R. 4.4 (2006), http://www.courts.wa.gov/court_rules/?fa=court_rules.display&group=ga&set=RPC&ruleid=garpc4.4.

               Rule 8.4: Misconduct: Maintaining The Integrity Of The Profession

wash.  Rules of Prof'l Conduct R. 8.4 (2006), http://www.courts.wa.gov/court_rules/?fa=court_rules.display&group=ga&set=RPC&ruleid=garpc8.4.

Additional resources

1. Gerald Hardcastle, Civility in the Courtroom: A Judge’s Perspective, 17 Nev. Law. 6 (2009), available at https://www.nvbar.org/nvlawmag-archive-957232/NevLawyer_Dec_2009_Civility_In_Courtroom.pdf (last visited October 2015) (last visited April 2, 2017).

2. Joseph J. Ortego & Lindsay Maleson, Incivility: An Insult to the Professional and the Profession, A.B.A Practice Essentials Articles (Spring 2008),  (last visited April 2, 2017).

3.1.B:  General psychological distress

3.1.B.1: Connie J.A. Beck, Bruce D. Sales, & G. Andrew H. Benjamin, Alcohol-Related Problems and Other Psychological Concerns among a Sample of Practicing Lawyers, 10 J.L. & Health 1, (1995-1996), available at http://engagedscholarship.csuohio.edu/cgi/viewcontent.cgi?article=1248&context=jlh  (last visited April 2, 2017). 

3.1.B.2: Dan Crystal, The Unbar: Attorneys Come Together to Take on Alcoholism, 66 Wash. Bar News 9, (Sept. 2012), available at  http://www.wsba.org/News-and-Events/Publications-Newsletters-Brochures/~/media/Files/News_Events/Publications/Bar%20News/2012%20Full%20Issues/201209SeptemberBarNews.ashx#page=32of68. (last visited April 2, 2017).

3.1.B.3: Rosa Flores & Rose Marie Arce, Why Are Lawyers Killing Themselves?, CNN (January 20, 2014, 2:42 PM EST), http://www.cnn.com/2014/01/19/us/lawyer-suicides/  (last visited April 2, 2017).

3.1.B.4 Tyger Latham, The Depressed Lawyer: Why are so many lawyers so unhappy?, Psychology Today, May 2, 2011, available at http://www.psychologytoday.com/blog/therapy-matters/201105/the-depressed-lawyer. (last visited April 2, 2017).

3.1.C:  Impact of vicarious trauma

3.1.C.1:  Jared Chamberlain & Monica K. Miller, Evidence Of Secondary Traumatic Stress, Safety Concerns, And Burnout Among A Homogeneous Group Of Judges In A Single Jurisdiction, 37 J. AM. ACAD. of Psychiatry and the Law Online 214 (2009), available at http://www.jaapl.org/content/37/2/214.full.pdf+html. (last visited April 2, 2017).

3.1.C.2: Peter G. Jaffee, Claire V. Brooks, Billie Lee Dunford-Jackson & Michael Town, Vicarious Trauma in Judges: The Personal Challenge of Dispensing Justice, Juv. & Fam. Ct. J. Fall 2003, at 2, 4-6, available at http://www.learningtoendabuse.ca/sites/default/files/Vicarious_Trauma_Judges_Fall03.pdf.

3.1.C.3:  Joy D. Osofsky, Frank W. Putnam, & Cindy S. Lederman, How to Maintain Emotional Health When Working with Trauma, Juv. & Fam. Ct. J., Fall 2008 at 91, 92-94, 98-101, available at  http://www.ncjfcj.org/sites/default/files/How%20to%20Maintain%20Emotional%20Health%20When%20Working%20with%20Trauma.pdf (last visited October 2015)

3.1.C.4: Isaiah M. Zimmerman, Helping Judges In Distress, Judicature, July-Aug. 2006, at 10, 10-13, 15, available at  http://www.judicialfamilyinstitute.org/~/media/Microsites/Files/JFI/Resources/Zimmerman_901JudgesDistress.ashx

3.1.C.5: Marjorie A. Silver, Sanford Portnoy, & Jean Koh Peters, Stress, Burnout, Vicarious Trauma, and Other Emotional Realities in the Lawyer/Client Relationship (Symposium: Lawyering and Its Discontents: Reclaiming Meaning in the Practice of Law), 19 Touro L. Rev. 847 (2004), available at http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2351912.

3.1.C.6: Lila Petar Vrklevski & John Franklin, Vicarious trauma: The impact on solicitors of exposure to traumatic material, 14 Traumatology, 106-118 (2008), available at  http://tmt.sagepub.com/content/14/1/106.short.

3.1.C.7:Andrew P. Levin & Scott Greisberg, Vicarious trauma in attorneys, 24 Pace L. Rev. 245 (2003), available at http://digitalcommons.pace.edu/cgi/viewcontent.cgi?article=1189&context=plr.

3.1.C.8: Andrew P. Levin, Linda Albert, Avi Besser, Deborah Smith, Alex Zelenski, Stacey Rosenkranz &Yuval Neria, Secondary Traumatic Stress in Attorneys and Their Administrative Support Staff Working With Trauma-Exposed Clients, 199 J. of Nervous & Mental Disease 12, 946 (Dec. 2011), available at http://www.researchgate.net/publication/51846774_Secondary_Traumatic_Stress_in_Attorneys_and_Their_Administrative_Support_Staff_Working_With_Trauma-Exposed_Clients

Additional resources

  1. The National Child Traumatic Stress Network Website http://www.nctsn.org contains a comprehensive list of recommendations, including the Child Welfare Trauma Training Toolkit. (last visited April 2, 2017).
  2. The National Child Traumatic Stress Network Website’s Self-Care Inventory can be found at http://www.nctsn.org/nctsn_assets/pdfs/cwt3_sho_inventory.pdf. (last visited April 2, 2017).

3.2.  Benefits of Civility

3.2.A Civility benefits the practice

3.2.A.1:  Alina Tugend, Incivility Can Have Costs Beyond Hurt Feelings, NY TIMES, Nov. 10, 2010, (last visited Aug. 7, 2012). http://www.nytimes.com/2010/11/20/your-money/20shortcuts.html ((last visited April 2, 2017).

3.2.A.2:  Chaim Steinberger, Make More Money by Being More Ethical, 33 Fam. Advoc. 12 (2010-2011), available at http://www.americanbar.org/publications/gpsolo_ereport/2011/november_2011/make_money_being_ethical.html  (last visited April 2, 2017).

3.2.A.3: Mark G. Honeywell, Civility Is Good Business, 66 Wash. Bar News 6 (June 2011), available at http://www.robertsfund.org/2011-wsba-articles/2011/7/1/civility-is-good-business.html. (last visited April 2, 2017).

3.2.A.4:  Nicole Jacoby, Etiquette Crisis At Work: Employees Say They’ve Had Enough of Incivility, Bad Manners, CNN Money (Nov. 29, 1999,6:39 AM ET), http://money.cnn.com/1999/11/29/life/q_manners/  (last visited April 2, 2017).

3.2.A.5:  Steven Keeva, What Clients Want, 87 A.B.A. J. 48 (Jun. 2001).                http://westallen.typepad.com/idealawg/files/absk15.pdf  (last visited April 2, 2017).

3.2.B  Civility benefits the administration of justice

3.2.B.1: John J. Jurcyk Jr., Honor the Law! The Essential Role of Civility in the Legal System, 77 J. Kan. B.A. 22 (Oct. 2008).

3.2.B.2: Ron Ward, Civility: The Preservation of Access to Justice, 66 Wash. Bar News 3, (Mar. 2011), available at http://www.robertsfund.org/2011-wsba-articles/2011/10/1/civility-the-preservation-of-access-to-justice.html  (last visited April 2, 2017).

3.3.  The Italian Legal System

3.3.A:   Antonio Mondini, The Italian Court System (A White Paper for The Civility Promise Seminar in Italy), Fall 2013, available at http://www.robertsfund.org/storage/docs/Antonio-Mondini-Italian-Court-System.pdf. (last visited April 2, 2017).

3.3.B:  Marcello Marinari, The Italian Court System (A White Paper for The Civility Promise Seminar in Italy), Fall 2013, available at http://www.robertsfund.org/storage/docs/Marcello-Marinari-The-Italian-Court-System.pdf. (last visited April 2, 2017).

Reading Material: Day 4

Civility excursion

4.1:      Am. Asso’n of Prof’l Psychics, History of the Tarot,

http://certifiedpsychics.com/psychic-tarot-card-reading.html  (last visited April 2, 2017).

4.2:      Brief Biography of Niki de Saint Phalle, Art Directory, http://www.niki-de-saint-phalle.com/  (last visited April 2, 2017).

Reading Material: Day 5

Personal strategies to foster civility

            5.1 Science of consciousness, creativity, and community

            5.2 Tools for conscious lawyering

            5.3 Understanding implicit bias and cross-cultural competence

            5.4 The Italian legal system

5.1.  The science of consciousness, creativity, and community 

5.1.A:  Joe Marshall, Maintaining Professionalism Relationships: A View from the Court

from Judge Laura Inveen, 65 Wash.Bar News 8, (Aug. 2011), available at http://www.wsba.org/~/media/Files/News_Events/Publications/Bar%20News/201108AugustBarNews_Redacted.ashx  (last visited April 2, 2017). 

5.1.B: Carrie Menkel-Meadow, Aha--Is Creativity Possible in Problem Solving and Teachable in Legal Education, 6 Harv. Negot. L. Rev. 97 (2001), available at http://heinonline.org/HOL/LandingPage?handle=hein.journals/haneg6&div=5&id=&page. (last visited April 2, 2017).

5.1.C: Carrie Menkel-Meadow, Lawyer as Problem Solver and Third-Party Neutral: Creativity and Nonpartisanship in Lawyering, 72 Temp. L. Rev. 785 (1999), available at http://heinonline.org/HOL/LandingPage?handle=hein.journals/temple72&div=33&id=&page. (last visited April 2, 2017).

5.1.D: Stella Rabaut, A Mindful Practice Is A Sustainable Practice, The Complete Lawyer: Legal News & Articles For Everyone (Dec. 2008), http://www.thecompletelawyer.com/?p=73  (last visited April 2, 2017).

5.1.E:   A.B.A., Staying Connected to Friends and Family, Not Necessarily Your PDA, Helps Keep Stress at Bay, http://www.americanbar.org/newsletter/publications/youraba/201109article02.html  (last visited April 2, 2017).

Additional resources

Lawrence Krieger & Kennon Sheldon, What Makes Lawyers Happy? Transcending the Anecdotes with Data from 6200 Lawyers, 83 Geo. Wash. L. Rev. (forthcoming 2015), available at http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2398989. (last visited April 2, 2017). 

Carolyn Gregoire, The Harvard Grant Study, The 75-Year Study That Found The Secrets To A Fulfilling Life, Huffington Post (Aug. 23, 2013, 5:55 PM EDT),    http://www.huffingtonpost.com/2013/08/11/how-this-harvard-psycholo_n_3727229.html  (last visited April 2, 2017).

Magee V. Rhonda, EDUCATING LAWYERS to Meditate? From Exercises to Epistemology to Ethics: The Contemplative Practice in Law Movement as Legal Education Reform (Aug. 2010), available at http://works.bepress.com/cgi/viewcontent.cgi?article=1003&context=rhonda_magee  (last visited April 2, 2017).

5.2.  Tools for conscious lawyering

5.2.A:  Carolyn B. Lamm, Solving the Work Life Equation ABA President’s Message, A.B.A. J. (June 2010), http://www.abajournal.com/magazine/article/solving_the_work-life_equation/  (last visited April 2, 2017).

5.2.B:  Cynthia L. Alexander & G. Andrew H. Benjamin, Civility Is Good for Your Health, 66 Wash. Bar News 4, (Apr. 2011), available at  http://www.wsba.org/~/media/Files/News_Events/Publications/Bar%20News/2011%20Full%20Issues/201104AprilBarNews.ashx. (last visited April 2, 2017).

5.2.C:  Rebecca Nerison, Lawyers: Find Freedom From Anger, Anxiety and Stress, (2010), http://www.nmbar.org/NmbarDocs/formembers/JLAP/FreedomfromAngerandStress.pdf  (last visited April 2, 2017).

5.2.D:  G. Andrew H. Benjamin, Reclaim Your Practice, Reclaim Your Life, TRIAL. 30 (2008), available at  http://www.lawyerswithdepression.com/wp-content/uploads/2015/02/Trail.HowStressandAnxietyBeccomeDepression.December.2008-1.pdf  (last visited April 2, 2017).

5.3.  Implicit bias and cross-cultural competence

5.3.A: Lera Boroditsky, Lost in Translation, The Wall Street Journal, July 23, 2010, http://online.wsj.com/article/SB10001424052748703467304575383131592767868.html  (last visited April 2, 2017).

5.3.B: Roger O. Crockett, Listening is Critical in Today’s Multicultural Landscape, Harv. Bus. Rev. Blog Network (Mar. 14, 2011, 2:15 PM), http://blogs.hbr.org/2011/03/shhh-listening-is-critical-in/ (last visited April 2, 2017).

5.3.C: Jerry Kang et al., Implicit Bias in the Courtroom, 59 UCLA L. Rev. 1124 (2012), available at http://www.uclalawreview.org/?p=3576. (last visited April 2, 2017).

5.3.D: David Kreider, Inter-Cultural Dynamics in Peacemaking: The Arab-Israeli Case in Point, Practice: Skills for Conflict Transformation, (2007), http://www.academia.edu/2559767/Inter-Cultural_Dynamics_in_Peacemaking_The_Arab-Israeli_Case_in_Point  (last visited April 2, 2017).

5.3.E:  Arin N. Reeves, Yellow Paper Series: Written in Black & White – Exploring Confirmation Bias in Racialized Perceptions of Writing Skills, Nextions Original Research (Apr. 2014), http://www.nextions.com/wp-content/files_mf/14468226472014040114WritteninBlackandWhiteYPS.pdf  (last visited April 2, 2017).

5.3.F:  Jeff Tolman, Looking at the World Through Other People’s Eyes, 66 Wash. Bar News 3, (Mar. 2011), available at http://www.wsba.org/News-and-Events/Publications-Newsletters-Brochures/NWLawyer/Bar-News-Archive/Bar-News-Mar-2011/Mar2011Tolman. (last visited April 2, 2017).

5.3.G: Mary I. Yu, Civility in Our Conversations about Race and Culture, 66 Wash Bar News 5, (May 2011), available at  http://www.wsba.org/News-and-Events/Publications-NewslettersBrochures/~/media/Files/News_Events/Publications/Bar%20News/MAY%2011/15-RaisingTheBar.ashx. (last visited April 2, 2017).

Additional resources

Susan Bryant & Jean Koh Peters, Five Habits for Cross-Cultural Lawyering, in Race, Culture, Psychology & Law 47-62 (Kimberly Holt Barrett & William H. George eds., Sage Publishing, Inc. 2005), available at http://books.google.com/books?id=eFgt0h5Q9DgC&pg=PA47&lpg=PA47&dq=bryant+and+peters+5+habits&source=bl&ots=XwAGogXmSx&sig=UeP12HiPXkFqZOWLoZygSk01KI&hl=en&sa=X&ei=MjjbUef3IMGsiALkpIH4DQ&ved=0CDAQ6AEwAQ#v=onepage&q=bryant%20and%20peters%205%20habits&f=false. (last visited April 2, 2017).

Kim O’Leary, Nelson Miller, Tracey Brame & Dale Iverson, Cultural Competence as a Professional Skill, in REFLECTIONS OF A LAWYER’S SOUL: The Institutional Experience Of Professionalism At Thomas M. Cooley Law School 175-206 (Amy Timmer & Nelson Miller eds., William S. Hein & Co., Inc. 2008).

Reading Material: Day 6

Interpersonal strategies to foster civility

6.1  Impact of bias on interpersonal relationships

6.2  Impact of bias about effective advocacy

6.3  The civility of listening

6.4 Empathy and compassion

6.1.  Impact of bias on interpersonal relationships

6.1.A:  Amy Timmer and Nelson Miller, REFLECTIONS OF A LAWYER’S SOUL: The Institutional Experience Of Professionalism At Thomas M. Cooley Law School (William S. Hein & Co., Inc. 2008), available at http://ssrn.stanford.edu/delivery.php?ID=251111065111109118001091094068073086027042005049030031109121089102122013023008120113025043060052010029015019100094081007126081011015057037067121079015003127097093112070039021111115089023110127087112003120083123108126100091077027124028107090083099031071&EXT=pdf  (last visited April 2, 2017).

6.1.B:   Myth of Equal Justice Examined by ABA Panelists, A.B.A., http://www.americanbar.org/newsletter/publications/youraba/201109article07.html  (last visited April 2, 2017).

6.1.C:  Steve Miletich, Two State Supreme Court Justices Stun Some Listeners With Race Comments, Seattle Times (Oct. 21, 2010), http://www.seattletimes.com/seattle-news/two-state-supreme-court-justices-stun-some-listeners-with-race-comments/  (last visited April 2, 2017).

6.2.  Impact of biases and assumptions about effective advocacy

6.2.A:  Andrea Brenneke, Civility and Effectiveness, 66 Wash. Bar News 12, (Dec. 2011), available at http://www.robertsfund.org/2011-wsba-articles/2011/1/1/civility-and-effectiveness.html. (last visited April 2, 2017).

6.2.B:  Becky Beaupre Gillespie & Hollee Schwartz Temple, Working Together, Living Together, A.B.A.J. (Jun 1, 2010 2:00 AM CDT), http://www.abajournal.com/magazine/article/working_together_living_together/  (last visited April 2, 2017).

6.2.C:  Elizabeth Fenton & Sandra M. Di Iorio, Maintaining Civility in Litigation, Practical Litigator (Jan. 2011), http://www.reedsmith.com/files/Publication/de7e8be8-f852-4227-a86e-a14142f2ca76/Presentation/PublicationAttachment/fde53448-be9b-41d5-8f17-b5d178428716/PLI_Jan_2011.pdf  (last visited April 2, 2017).

6.2.D:  Ernest Radillo, From the Cotton Fields to the Courtroom , 65 Wash. Bar News 10, (Oct. 2011), available at http://www.wsba.org/~/media/Files/News_Events/Publications/Bar%20News/2011%20Full%20Issues/201110OctoberBarNews.ashx. (last visited April 2, 2017). 

6.2.E    Jacobius Moshe, Civility & the Family Law Gladiator, 33 Fam. Advoc. 2 (2010), available at http://apps.americanbar.org/abastore/index.cfm?pid=51311003302PDF&section=main&fm=Product.AddToCart. (last visited April 2, 2017).

6.2.F:   John W. Allen, Lawyers as Healers, 80 Mich. B.J. 42 (Oct. 2001).             http://www.michbar.org/file/barjournal/article/documents/pdf4article332.pdf (last visited October 2015).

6.2.G:  Joseph Shaub, Civility In Practice: The Comprehensive Law Movement as a Natural Response, 66 Wash. Bar News 7, (July 2011), available at http://www.robertsfund.org/2011-wsba-articles/2011/6/1/civility-in-practice.html. (last visited April 2, 2017).

6.2.H:  Mark Perlmutter, Practicing Law—And Keeping Your Humanity, 88 A.B.A. J. 58 (2002), available at https://books.google.com/books?id=BS8G7m9iHJ8C&pg=PT59&lpg=PT59&dq=%22Practicing+Law%22+%22And+Keeping+Your+Humanity%22&source=bl&ots=O_U_INzLcG&sig=7CyGuBhkBY2tCYo1FktgKsYUt1I&hl=en&sa=X&ved=0CCQQ6AEwAmoVChMIq9HI7smiyAIVlCmICh1onAyi#v=onepage&q=%22Practicing%20Law%22%20%22And%20Keeping%20Your%20Humanity%22&f=false   (last visited April 2, 2017).

6.2.I:    Research Working Group of the Task Force On Race And Criminal Justice, Implicit Bias Distort Decision Makers Throughout The Criminal Justice System, Preliminary Report (2011). https://digital.law.washington.edu/dspace-law/bitstream/handle/1773.1/1101/87WLR001.pdf?sequence=1  (last visited April 2, 2017).

6.3.  The civility of listening 

6.3.A:  Kevin Burke & Steve Leben, Procedural Fairness: A Key Ingredient in Public Satisfaction (A White Paper of the American Judges Association), 44 CT. REV. 4, 12-13, 17-18 (2008), available at http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1245&context=ajacourtreview  (last visited April 2, 2017).

6.3.B:  Donna F. Howard, Learning to Listen, Learning to Be Heard, GPSolo Magazine (Apr.-May 2006), available at http://www.americanbar.org/newsletter/publications/gp_solo_magazine_home/gp_solo_magazine_index/learningtolisten.html  (last visited April 2, 2017).

6.3.C.: Steve Leben, Good Judging Often Starts with Good Listening, Procedural Fairness for Judges and Court Blog (May 26, 2012), http://proceduralfairnessblog.org/2012/05/26/good-judging-often-starts-with-good-listening/  (last visited April 2, 2017).

6.3.D.: Paula Lustbader, Listening from the Bench Fosters Civility and Promotes Justice, Seattle Journal for Social Justice: Vol. 13 : Iss. 3 , Article 13 (2015)
available at:
http://digitalcommons.law.seattleu.edu/sjsj/vol13/iss3/13  (last visited April 2, 2017).

6.3.E.:  Mike Moore, 4 Unusual Listening Tricks for Lawyers, Legal Productivity Practice Management Blog (July 23, 2012), available at http://www.legalproductivity.com/practice-management/a-lawyers-recipe-for-better-listening/. (last visited April 2, 2017).

6.3.F.:  Joseph Shaub, Dealing with the Most Difficult Clients, High Conflict Personalities-Understanding and Resolving Their Costly Disputes, Wash. Bar News (May 2005), available at  http://www.robertsfund.org/storage/docs/Shaub-Dealing-with-the-Most-Difficult-Clients.pdf. (last visited April 2, 2017).

6.3.G:  Julian Treasure, 5 Ways to Listen Better, Ted Talk (July 2011) http://www.ted.com/talks/julian_treasure_5_ways_to_listen_better. (last visited April 2, 2017).

6.4.  Empathy and compassion

6.4.A:  Karen Armstrong, My wish: The charter for Compassion, Ted Talk (Feb. 2008) http://www.ted.com/talks/karen_armstrong_makes_her_ted_prize_wish_the_charter_for_compassion. (last visited April 2, 2017).

6.4.B:  Karen Armstrong, Let’s revive the Golden Rule, Ted Talk (July 2009) http://www.ted.com/talks/karen_armstrong_let_s_revive_the_golden_rule. (last visited April 2, 2017).

6.4.C:  Brene Brown, The power of vulnerability, Ted Talk (June 2010) http://www.ted.com/talks/brene_brown_on_vulnerability. (last visited April 2, 2017).

6.4.D:  Daniel Goleman, What makes a leader?  Harv. bus. rev. (Jan. 2004), available at http://www.undp.org/content/dam/samoa/docs/UNDP_WS_TLDP2_Whatmakesaleader.pdf  (last visited April 2, 2017). 

6.4.E:   Jeremy Rifkin, RSA Animate-The Empathic Civilisation (May 10, 2010) (YouTube Video), http://www.thersa.org/events/rsaanimate/animate/rsa-animate-the-empathic-civilisation  (last visited April 2, 2017).

Additional resources                                                                                                                        

  1. Douglas Stone, Bruce Patton, & Sheila Heen, Difficult Conversations: How To Discuss What Matters Most (2d ed. 2010), available at http://books.google.com/books?id=D5HxtvaRzdwC&printsec=frontcover&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false. (last visited April 2, 2017).

Reading Material: Day 7

Engaging others with civility 

7.1  Lawyers as leaders

7.2  Strategies to lead in a civility movement

7.3  Civility Tai Chi

7.1.  Lawyers as leaders

7.1.A:  Leading From Within: Poetry that Sustains the Courage to Lead (Sam M. Intrator & Megan Scribner, eds. Jossey-Bass 2005), available at http://www.amazon.com/Leading-Within-Poetry-Sustains-Courage/dp/0787988693. (last visited April 2, 2017).

7.1.B:  Bill Torbert & Associates, Action Inquiry:  The secret of timely and transforming                        leadership (Berrett-Koehler 2004) available at http://www.amazon.com/Action-Inquiry-Secret-Transforming-Leadership/dp/157675264X. (last visited April 2, 2017).

7.1.C:  Richard Bienecke, Introduction: Leadership for Wicked Problems, 14 The Innovation J.: The public sector innovation J. 1, 1-17 (2009), available at http://www.innovation.cc/scholarly-style/beinecke1.pdf. (last visited April 2, 2017).

7.1.D:  Ben W. Heineman, Jr.. Lawyers as Leaders, 116 Yale L.J. Pocket Part 266 (2007), available at http://www.yalelawjournal.org/forum/lawyers-as-leaders. (last visited April 2, 2017).

7.1.E:   Mahzarin Banaji, Max Bazerman, & Dolly Chugh, How unethical are you?  81 Harv. bus. rev. (Dec. 2003), at 56, 56. http://www.fas.harvard.edu/~mrbworks/articles/2003_Banaji_HBR.pdf  (last visited April 2, 2017).

7.1.F:   Frank E. Vandervort, Robbin Pott Gonzales, & Katlheen Coulborn Faller, Legal ethics and high child welfare worker turnover:  An unexplored connection, 30 Children  & Youth family serv. rev. 546, 546-563 (May 2008), available at http://www.sciencedirect.com/science/article/pii/S0190740907002150. (last visited April 2, 2017).

7.2.  Strategies to lead in a civility movement

7.2.A:  Daniel Ballbach, The Changing Legal Profession Calls For Civility, 65 Wash. Bar News 11, (Nov. 2011), available at http://www.robertsfund.org/2011-wsba-articles/2011/2/1/a-changing-legal-profession-calls-for-civility.html. (last visited April 2, 2017).

7.2.B:  Fritjof Capra, Life and Leadership: A Systems Approach, Fritjof Capra Website, Executive Summary, Management Seminars, http://www.fritjofcapra.net/  (last visited April 2, 2017).

7.2.C:  Jeffrey Schwartz, Pablo Gaito, & Doug Lennick, That’s the Way We (Used To) Do Things Around Here, 62 Strategy & Bus. (Spring 2011), available at http://www.strategy-business.com/article/11109?gko=8928a. (last visited April 2, 2017).

7.2.D:  Robert D. Kraus, Toward Civility in Civil Practice, 16 A.B.A. Bus. L. Section 5 (May-June 2007), available at http://apps.americanbar.org/buslaw/blt/2007-05-06/kraus.shtml. (last visited April 2, 2017).

7.2.E:   Robert D. Ramsey, The Case for Civility in the Workplace, Supervision (Dec. 2008), http://www.highbeam.com/doc/1G1-190667174.html  (last visited April 2, 2017).

7.2.F:   Steve Lash, Changes Proposed in E-Discovery Rules in Md., The Daily Record (Oct. 23, 2009), http://thedailyrecord.com/2009/10/23/changes-proposed-in-ediscovery-rules/  (last visited April 2, 2017).

7.2.G:  Art Kleiner, Fearlessness: The Last Organizational Change Strategy, Strategy and Bus., (Sept. 25, 2007) http://www.strategy-business.com/article/li00044?pg=all  (last visited April 2, 2017).

7.2.H:  Margaret Wheatley, What Is Our Role in Creating Change?, Turn To One Another, Berrett-Koehler, 2nd ed. 2009), available at http://www.margaretwheatley.com/articles/Wheatley-WhatIsOurRole.pdf. (last visited April 2, 2017).

7.2.I:    Christine Pearson & Christine Porath, Top Ten Things a Firm Should Do To Create A Civil Workplace, THE COST OF BAD BEHAVIOR: HOW INCIVILITY IS DAMAGING YOUR BUSINESS AND WHAT TO DO ABOUT IT 138-152 (2009). (last visited April 2, 2017).

7.2.J:  Henri Lipmanowicz & Keith McCandless, The Surprising Power of Liberating Structures:  Simple rules to unleash a culture of Innovation (Liberating Structures Press 2013) available at http://www.amazon.com/The-Surprising-Power-Liberating-Structures/dp/0615893376. (last visited April 2, 2017).

7.2.K:  Peter Block, Community:  The structure of belonging (Berrett-Koehler Press 2008), available at http://www.amazon.com/Community-Structure-Belonging-Peter-Block/dp/1605092770. (last visited April 2, 2017).

7.2.L:  Michael Quinn Patton, Developmental Evaluation:  Applying complexity concepts to enhance innovation and use (The Guilford Press 2011), available at http://www.amazon.com/Developmental-Evaluation-Applying-Complexity-Concepts-Innovation/dp/1606238728. (last visited April 2, 2017). 

7.2.M:  The Art of Focused Conversation:  100 ways to access group wisdom in the workplace.  Canadian Institute of Cultural Affairs (R. Brian Stanfield, ed., 2000) available at http://www.amazon.com/The-Art-Focused-Conversation-Workplace/dp/0865714169. (last visited April 2, 2017).

7.2.N:  Etienne Wenger, Richard McDermott, & William M. Snyder, Cultivating Communities of Practice:  A guide to managing knowledge (Harvard Business Press 2002), available at http://www.amazon.com/Cultivating-Communities-Practice-Etienne-Wenger/dp/1578513308. (last visited April 2, 2017).

7.2.O:  Ralph D. Stacey, The Science Of Complexity:  An Alternative Perspective For Strategic Change Processes, 16 Strategic Mgmt. J. 6, 477, 477-495 (Sept. 1995), available at http://onlinelibrary.wiley.com/doi/10.1002/smj.4250160606/abstract  (last visited April 2, 2017).

Additional resources 

  1. The Appreciative Inquiry Commons at  https://appreciativeinquiry.case.edu/  (last visited April 2, 2017).
  2. Open Spaces at http://www.openspaceworld.org. (last visited April 2, 2017).
  3. Liberating Structures at  http://www.liberatingstructures.com. (last visited April 2, 2017).

7.3.  Civility Tai Chi

7.3.A:  Tai Chi: Discover the Many Possible Health Benefits, Mayo Clinic Website, Healthy Lifestyle, Stress Management, http://www.mayoclinic.com/health/tai-chi/SA00087  (last visited April 2, 2017).

7.3.B: What is Tai Chi? Atlantic Canada Website, http://www.chebucto.ns.ca/Philosophy/Taichi/what.html (last visited April 2, 2017).